Jewellery Returns & Exchanges

Please choose your earrings carefully.

Change of mind

For hygiene reasons, earrings cannot be returned or exchanged for change of mind. This is standard practice for pierced jewellery and helps us guarantee that every pair we send is brand new and untouched.

Faulty or incorrect items

If your jewellery arrives damaged, faulty, or isn't what you ordered, we'll make it right with a replacement, repair, or refund in line with your rights under Australian Consumer Law. Contact us within a reasonable time of receiving your order, with your order number and a photo of the issue, and we'll sort it out quickly.

Nothing in this policy limits your rights under the Australian Consumer Law.

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